A smarter way…
Frequently Asked Questions
Find quick answers to common questions about our app.
If you don’t see what you’re looking for, feel free to contact us we’re here to help.
Why do new items say “listed 5 mins ago” when I set 1-minute updates?
Trove can alert you within a minute of items going live on eBay. However, eBay listings often show a 3–5 minute delay from when the seller first posts to when the item becomes publically visible. That’s why the listing might already say “5 minutes ago”, eveyone experiences this delay regardless of search method.
Why use Trove rather than default eBay’s notifications?
eBay only sends email alerts for followed items once a day, often too late to snag the best deals. Trove monitors listings in real time and notifies you by email the moment a matching item is found, giving you a head start on the best bargains.
Will I still get alerts even if the app is closed?
Yes! Trove runs on cloud servers that continuously search for items on your behalf. As soon as a match is found, you’ll receive a push notification — even if the app is closed or your phone is in sleep mode.
I received a warning that my searches are paused – why did that happen?
We automatically pause background cloud searches after 5 days of inactivity. This helps us minimise server costs and resources for users who aren’t actively using the app and no longer require alerts.
How is this service free?
We earn a small commission from eBay when purchases are made through the app. This doesn’t affect the price you pay and allows us to offer Trove completely free to use.
Will Trove use up my phone’s battery or data?
Not at all. Trove runs in the cloud and sends you lightweight push notifications. It doesn’t constantly run on your device, so battery and data usage are minimal.
Can I save or bookmark items I’m interested in?
Yes! You can mark items as favorites in the app so you can come back to them later.
Can I buy items directly on Trove?
Not at the moment. To protect your privacy, Trove doesn’t handle eBay login or payment details. For now, simply tap on the item to complete your purchase securely on eBay. Direct buying within the app may be added in the future.
Is Trove available outside the US?
Trove supports multiple eBay regions UK, AUS, EUR etc. Just make sure your country is selected in the app settings to see listings from your local eBay site.
What happens if I have a dispuit with a seller?
Trove is a tool that helps you discover new listings, but all purchases and seller interactions take place on eBay. If you have any issues with a transaction, you’ll need to resolve them directly through eBay’s support and dispute resolution system.
How do I delete my account?
You can delete your account and all associated data anytime in the app. To delete your account or data find the option at the bottom of the help and feedback screen.
For more indo see Account Deletion
Is Trove officially affiliated with eBay?
Trove is an independent app that uses eBay’s official developer and partner tools. While we’re approved to use eBay’s APIs and branding, we are not owned or operated by eBay.